Terms of Service

Last updated: 2023.08.08

The following terms of service (the Terms) govern the access to and use of all the services (the Service) provided by PotatoVPN (us), including our website, software, and applications. You (Users) may not use the Service if you disagree with any part of the Terms, accordingly, please read them carefully and make sure nothing missed. If you have any questions, please contact us at [email protected]

1. Consent

By visiting, installing or using the Service, you understand and consent to be legally bound by the Terms. By agreeing to the Terms, you are also agreeing to be bound by our Privacy Policy

We may amend the Terms from time to time, continued visiting, installing or using the Service after each amendment in effect means that you understand and consent to the revised Terms.

The Service is direct to users aged 18 and above, if you are under 18, you may not use the Service and your consent will be invalid.

2. Service Level

The Service is provided on an "AS IS", and “AS AVAILABLE” basis, we disclaim all warranties of any kind, whether express or implied. We make no warranty that the Service will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free. We make no guarantee as to the results to be obtained from the use of the Service. You understand and consent that your access to or use of the Service is at your sole discretion and risk. You agree neither to hold PotatoVPN responsible nor to seek indemnification for any damages that may arise as a result of the loss of use, data, or profits connected to the performance of the Service or failure in such performance.

3. Subscription and Refund

PotatoVPN's Service is available to you upon registration on the website. By paying a fixed price in advance for your selected subscription plan, you agree to become a subscriber for the period you have elected. A full list of subscription plans and pricing is available on the website. PotatoVPN reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice posted on the website. Any changes to the pricing will not affect your current subscription period and will become effective upon subscription renewal. Subscription purchases and refunds are handled via multiple third-party payment companies. To find more information about how they process users's data, please refer to the Privacy Policy.

Subscriptions plans above ("Subscriptions") renew automatically by default at the completion of the initial subscription term. By default, the renewal term is for the same duration as the billing term for the relevant Subscriptions, accordingly. If you would like to discontinue automatic renewal, you may sign in to the website and turn off auto-renewal before the new subscription period begins. By default, auto-renewal is turned on when you use a payment method that supports auto-renewal (such as Credit Card or PayPal), and turned off when you use a payment method that does not support auto-renewal (such as CoinPayments).

You can request a refund for your first purchase for any reason within 30 days since the purchase date. However, PotatoVPN does not provide refunds in the event of policy violation or participation in any illegal activities. Refund requests for purchases made beyond the initial 30-day period will be subject to PotatoVPN's discretion. Please note that refund is not available if the purchase is made by CoinPayments.

4. Prohibited Uses

Your access to and use of the Service is subject to the Terms and all applicable laws. You may use the Service only in lawful and reasonable ways. You guarantee to not misuse, abuse, or fraudulently use of the Service by:

infringement or misappropriation of any intellectual property rights;

spamming, or other offensive or harassing conduct;

publishing or sharing materials that advocate bigotry, religious, racial or ethnic hatred;

defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy of publicity;

illegal or unauthorized access to other computers or networks;

reproduction or distribution of Internet viruses, worms or other destructive activities;

violations of the Terms, all applicable laws, or others' rights and freedom.

Attempt to compile, utilize, or distribute a list of IP addresses operated by PotatoVPN in conjunction with the Services.

If you appear to infringe the Terms or any applicable laws, we may terminate your use, limit access to the Service or cancel the Service to you without notice, in our sole discretion.

PotatoVPN accounts are intended for personal use only and are subject to the protection of account security, in order to prevent password leaks and theft. Leasing or lending PotatoVPN VIP accounts to others is strictly prohibited. If we detect any violation of the aforementioned usage terms, we may limit the number of login devices, prohibit the use of these accounts and delete related information accordingly, and will not refund any fees for such action.

5. Disclaimers

We do not monitor and disclaim all liability and responsibility for the content of any communications transmitted via the Service and disclaim all liability and responsibility for unauthorized use, infringement, illegal or misuse of the Service. You, as the end user, shall and agree to be solely liable and responsible for any and all of the results arising from your use of the Service.

6. Indemnification

You agree to indemnify, defend, and hold PotatoVPN, and its affiliates, stockholders, officers, directors and employees harmless from and against any costs, liabilities, losses, and expenses, including but not limited to reasonable attorney's fee and costs resulting from or arising out of any claim, suit, action or proceeding brought against us and our affiliates alleging, with respect to your use of the Service, including but not limited to your violation of the Terms and all applicable laws.

7. Report Inappropriate Ads

If you come across any content that you deem inappropriate or in violation of any laws or regulations, you can notify PotatoVPN by sending an email to [email protected]. You will need to provide information about the ad, including where and when you saw it, and, if possible, a photo, video or screenshot of the ad. Please note, if we do not have sufficient detail to help us to locate the ad you have concerns about, we may not be able to proceed with an assessment of your complaint.

8. Governing Law

Claims arising from the Terms or the Service shall be construed and controlled by the law of Singapore, without regard to conflict of law provisions.